FAQS
E-Mail: info@realsteello.com
26 City Hall Plaza,East Orange New Jersey 07019,United States
Free standard shipping
on all orders in New York.
Support forum provide
for over 24h, every day.
FaQs. General Information
Welcome to the FAQ page of realsteello.com! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. Whether you have questions about placing an order, payment methods, shipping, returns, or any other inquiries, you’ll find the information you need right here. If you can’t find the answer to your question, please feel free to reach out to our friendly customer support team for further assistance.
How can I place an order on realsteello.com?
To place an order, simply browse through our products and add the desired items to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information.
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment options through PayPal and Apple Pay.
Is my personal information secure?
Yes, we take the security of your personal information seriously. Our website is encrypted and we use secure payment gateways to ensure that your information is protected.
How long does it take to process and ship an order?
Orders are typically processed within 1-2 business days. Once your order has been processed, it will be shipped out with the selected shipping method. Shipping times may vary depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please refer to our Returns & Exchanges page for more information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated during the checkout process.
Are there any additional fees or taxes?
The prices listed on our website do not include any additional fees or taxes. Depending on your location, you may be responsible for paying customs duties, taxes, or other fees imposed by your country’s customs office.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be canceled or modified.
How can I contact customer support?
You can reach our customer support team by emailing info@realsteello.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
