We’re committed to ensuring your satisfaction with Steello’s online shopping experience. Our return policy is designed to make the process as smooth as possible for you.
You have a 30-day window, starting from the purchase date, to initiate a return for eligible items and receive a full refund.
Items must be in their original, unworn, unwashed condition with all tags attached.
This return policy is applicable to all purchases made through our online store.
At this time, we don’t facilitate direct exchanges. If you wish to get a different size or color, we recommend initiating a return and placing a new order separately.
1. Start the return process by reaching out to our responsive customer service team or by utilizing the return option in your Steello account.
2. Carefully package the item(s) along with the original packing slip or order confirmation.
3. For security, opt for a trackable and insured shipping method to send back the package.
4. Once we receive and assess the returned item(s), your refund will be processed within 2 business days.
The refund will be issued to the original payment method used during purchase.
Shipping charges are non-refundable.
Depending on your payment provider, it might take a few business days for the refund to reflect in your account.
Due to hygiene reasons, we do not accept returns for undergarments, swimwear, and final sale items.
Items explicitly marked as “non-returnable” at the time of purchase.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order to initiate the return or exchange process.
At Steello, we’re devoted to offering a pleasant online shopping experience. For inquiries or assistance, feel free to contact our dedicated customer service team.
Please note that our return policy might be subject to updates without prior notice. For the most current information, always refer to our website